02 September 2022
Winch, 2-2000m fiber cable (spooled), and control panel packed and ready to be shipped.
As per above pictures, the winch system was received in poor condition.
Planned interventions:
- Reassemble the equipment and test. (ongoing)
- Repair anything needed to get it back to functioning condition with old motor and controller.
- Stress test to failure. Use the on board thermistor to monitor temperatures over time.
- Fix any issues to make it as reliable as other units already sold.
- Stress test to ensure failures are no longer an issue
Once the issues are sorted out, we will make the following modifications:
- Modify the mechanical design to allow an easier motor change. (Ongoing)
- Add pogo pins on the motor to allow easier swap of the motor.
- Repair drum.
- Machine new cheek plates and design mods
- Amend software to allow IP address reassignment
- Amend software to allow temperature reading, alarm and cutoff
- Add USB-Serial converter for programming the BLDC controller software without jeopardizing the on-board 232chip
Regards,
Etienne
17th May 2023
Reassembled winch and tested with new motor since the old motor has been taken apart.
Winch worked although the speed and torque of the motor seems lower than original setting.
Unable to communicate with 232 port on controller.
Second controller is providing feedback but not turning the motor. Its possible it has not yet been programmed.
Unable to communicate with that controller’s 232 channel either.
Replacing 232 line drivers on both controllers.
Cleaning and reassembling original motor.
Regards,
E.
18th May 2023
We are unable to achieve communication link with the motor controller.
19th May 2023
Contacted supplier.
25th May 2023
Still waiting for a solution from the supplier.
26th May 2023
Still no news from the supplier.
We have ordered a different motor controller from another supplier. We will test to see if it is compatible with this motor.
If it is, we will amend our control system to accommodate.
This might be the fastest option.
Regards,
Etienne
29th May 2023
We are waiting for delivery of the alternative controller.
Still awaiting response from the original controller supplier.
I believe we will need to work with the alternative controller which is scheduled to arrive before June 7th.
We will need time to integrate and test it before dispatch.
Hopefully we can return the winch by the end of June.
We will keep you informed.
Regards,
E.
09 June
Still waiting for the alternative controller to arrive.
23 June 2023,
We have been ignored by the supplier and bought an alternative controller.
We received the controller and tested it with the motor. This looks like a good alternative but we now need to interface it with the winch controller which will require new parts and re-wiring.
We hope to deliver this by the end of July.
Regards,
Etienne
26 June 2023
Good afternoon Etienne!
As we have already informed in the mail, we are anticipating service inspection works in the coming weeks, so we request to speed up the process and send the item as early as possible
Hello,
Unfortunately, unlike India, we have to import everything. This makes things more time consuming. We have completed the winch mechanical modifications. We have tested the new controller which has similar controls to the controller we use for our big winch.
Now we are testing the motor and modifying the whole control system to accommodate the new motor controller.
Its a shame that the original manufacturer has stopped corresponding with us and refused to honor/back up their product. This would have been a much quicker fix.
Unfortunately we now have to integrate this new solution.
We will keep you posted of our progress on here.
I apologize for the delays but at the same time we lost all our profits on shipping and providing waranty service and I want to make sure this will not happen again.
Regards,
Etienne
Hi Eteinne,
We would like to have a video call in order to discuss the uncertainties regarding the repair and delivery of the winch system.
Please inform your available date and time for the meeting.
Parts are on order to modify the winch control system.
Hi Eteinne,
Hope you are doing well. Please update the repair works!!
Hi Rajakumar,
We received the parts today and have begun re-wiring.
The tech will update with pictures later today.
Regards,
Etienne
Hi Etienne,
That’s a great news to hear!!
Please update the status after the mentioned works are completed. As I already mentioned through the mail, the winch system is crucial for the upcoming works in this month. We hope that the serviced winch system will be delivered back to us soon.
With Regards
Rajakumar
